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Network Support Analyst

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Date: Apr 4, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 112279 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Analyst to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Responsibilities: • Gather requirements, analyze technical networking issues and provide options and recommendations. • Participation in daily operations meeting, ensuring compliance and meet SLA for your respective sites and service area. • Supporting customer environments on 24x7x365 basis.    Mandatory: • Hands-on experience in troubleshooting routing protocols like RIP, EIGRP and OSPF. • Knowledge of Network Monitoring Tools i.e Voyence, Solarwind • Network support and/or Network operations experience of 2-4years • Ability to apply principles, theories, and concepts, as well as knowledge or related networking disciplines • Full understanding of WAN/LAN internetworking including design elements including cost versus performance tradeoffs, protocol interoperability, network     architecture development   and requirements for testing / proof of concept. • Advanced knowledge of platform operation systems (router platforms, LAN, WAN, and router protocols) and how they interact with the network • Advanced knowledge and troubleshooting skills to support wireless infrastructures. • Advanced skills in gathering requirements and designing/implementing/supporting network solutions • Advanced skills and knowledge and adherence to Change Management processes • Excellent communication skills, both written and oral • Strong customer service skills; interfaces with customers, end users, partners and associates • Additionally the candidate must work well within a team, adapt easily to change. Candidate should have a history of working unsupervised while achieving   required goals   Experience : 3 - 5 years of relevant experience or equivalent combination of education and work experience.   Skills : • Good troubleshooting skills • Customer facing skills • Good verbal and written communication skills.   Educational Qualification : B.Tech. or Any Graduate   Minimum Certifications or Professional Credentials: • Minimum of CCNA level certification.  

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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