Ping One - Forgerock- Engineer

Req ID: 334133 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Ping One - Forgerock- Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Summary:

Responsible for supporting the operational stability, integration, and strategic development of IAM solutions. Manage incident resolution, lead architecture and roadmap planning, and collaborate across internal and external teams to ensure secure and seamless identity services. Key responsibilities include ticket triage, system health monitoring, documentation, and the design and implementation of scalable IAM architectures. This position requires strong analytical skills, technical expertise, and the ability to drive continuous improvement in identity management processes.

Essential Functions:

• Support CIAM architecture, physical design, and technology strategy.
• Triage and resolve P3/P4 tickets related to ForgeRock CIAM components.
• Conduct daily application health checks and sanity testing.
• Support integration and troubleshooting of Social Identity Providers (IDPs).
• Participate in incident management and root cause analysis.
• Attend command center calls and provide real-time issue updates.
• Collaborate with internal teams (e.g., BEC, CEC, AlwaysON) for issue resolution.
• Maintain and update technical documentation and knowledge base articles.
• Generate operational and performance reports as needed.
• Ensure smooth transition of project deliverables to support CIAM operations teams.
• Handle escalated cyber incidents for CIAM Operations team, handling DDoS attacks, etc.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Business or related field
• • Minimum of 5-10 years with IAM, inclusive of a minimum of 2 years of experience leading technical initiatives/teams.
• • Solid experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway

Knowledge & Skills:

• Hands-on experience with ForgeRock Identity Platform (AM, IDM, DS, IG).
• Strong understanding of CIAM concepts, protocols (SAML, OAuth2, OIDC), and directory services (LDAP).
• Experience with incident and ticket management tools (e.g., ServiceNow, Jira).
• Familiarity with monitoring tools and log analysis. (e.g. Datadog)
• Experience supporting CI/CD Pipelines (e.g. Github, Gitlab)
• Skilled in maintaining documentation (e.g JIRA, Confluence)
• Skilled in basic scripting (e.g. Python, Javascript)
• Skilled in coordinating configuration and code changes with the IDP engineering teams and other applications teams
• Knowledge in supporting deployment from stage and production

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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