Req ID: 374268 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Project Program Associate Director to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Technical Program Manager (TPM) – Enterprise Delivery & Jira Platform Enablement

Location

Flexible / Hybrid / Remote

Employment Type

Full-Time

Experience Level

Senior (8+ Years)

Overview

We are seeking a highly organized and technically capable Technical Program Manager (TPM) with strong experience in enterprise technology delivery, foundational architecture concepts, and Jira ecosystem implementation.

The ideal candidate combines program leadership, technical acumen, Agile governance, and operational excellence to help establish scalable delivery frameworks across multiple teams. This role requires hands-on expertise in building and configuring Jira environments from the ground up, enabling engineering organizations to operate with standardized workflows, reporting, governance, and delivery metrics.

The TPM will collaborate closely with engineering, architecture, PMO, DevOps, QA, product management, and executive stakeholders to drive execution, transparency, and continuous improvement across programs.

Key Responsibilities

Program & Delivery Management

• Lead complex technical programs across multiple cross-functional teams.
• Drive planning, execution, dependency management, and delivery governance.
• Establish program roadmaps, milestones, release plans, and operational cadence.
• Facilitate Agile ceremonies including PI Planning, sprint planning, retrospectives, and steering committee reviews.
• Manage risks, issues, blockers, and escalation processes proactively.
• Track program KPIs, delivery health, team velocity, and operational metrics.
• Coordinate delivery alignment between business, product, engineering, and infrastructure teams.

Jira Environment Design & Administration

• Design, build, and configure Jira environments from zero for enterprise-scale delivery organizations.
• Define Jira project structures, workflows, issue types, permission schemes, notification schemes, and security models.
• Implement Agile boards, Scrum/Kanban workflows, backlog structures, release management processes, and portfolio hierarchy.
• Configure advanced Jira automation rules and workflow transitions.
• Create dashboards, reports, filters, KPIs, and executive-level delivery reporting.
• Establish governance standards, naming conventions, taxonomy, and operational processes within Jira.
• Integrate Jira with tools such as Confluence, GitHub, Bitbucket, Azure DevOps, ServiceNow, Slack, or CI/CD platforms.
• Support migration, scaling, optimization, and standardization initiatives across Jira ecosystems.

Technical & Architecture Collaboration

• Understand foundational enterprise architecture principles including:
  • Cloud architecture
  • API integrations
  • Microservices concepts
  • Application lifecycle management
  • Infrastructure dependencies
  • Security and compliance considerations
  • Data flow and system integration models
• Partner with solution architects and engineering leads to align delivery strategy with technical architecture.
• Translate technical dependencies into executable program plans.
• Support technical governance and solution alignment across multiple initiatives.

Process Improvement & Governance

• Define scalable Agile delivery standards and operating models.
• Create governance documentation, delivery playbooks, SOPs, and workflow standards.
• Drive continuous improvement initiatives focused on predictability, quality, and operational maturity.
• Establish intake management, prioritization processes, and demand governance.
• Support organizational transformation and Agile maturity initiatives.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.
• 8+ years of experience in Technical Program Management, Delivery Management, or Technical Project Management.
• Strong hands-on experience configuring Jira environments from scratch.
• Experience administering Jira Software and Confluence in enterprise environments.
• Solid understanding of Agile, Scrum, Kanban, and scaled delivery frameworks.
• Strong understanding of software development lifecycle (SDLC).
• Foundational knowledge of enterprise architecture and modern application ecosystems.
• Experience working with engineering and infrastructure teams.
• Strong stakeholder management and executive communication skills.
• Experience managing multiple concurrent initiatives and cross-functional dependencies.

Preferred Qualifications

• Jira Administrator certification.
• Scrum Master certification (CSM, PSM, SAFe, or equivalent).
• Experience with Atlassian ecosystem administration.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Experience supporting DevOps and CI/CD initiatives.
• Knowledge of reporting and analytics tools such as Power BI or Tableau.
• Experience working in enterprise transformation programs.

Technical Skills

Jira & Atlassian Ecosystem

• Jira Software
• Jira Administration
• Workflow Configuration
• Automation Rules
• Jira Query Language (JQL)
• Confluence
• Portfolio / Advanced Roadmaps
• Dashboard & Reporting Configuration

Program Management

• Agile Delivery
• Scrum / Kanban
• Risk Management
• Dependency Management
• Roadmap Planning
• Resource Coordination
• Executive Reporting

Technical Foundations

• SDLC
• Cloud Fundamentals
• APIs & Integrations
• Microservices Concepts
• DevOps Fundamentals
• System Architecture Basics

Soft Skills

• Strong leadership and organizational skills
• Excellent communication and facilitation abilities
• Analytical and problem-solving mindset
• Ability to work in fast-paced enterprise environments
• High attention to detail and operational discipline
• Strong collaboration and stakeholder engagement capabilities

Success Metrics

• Successful implementation and adoption of Jira delivery ecosystem
• Improved delivery visibility and reporting accuracy
• Increased sprint predictability and governance maturity
• Reduced operational bottlenecks and delivery risks
• Standardized Agile processes across teams
• Improved cross-functional alignment and execution efficiency

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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