Service Delivery Mgr/Project Manager - Cloud Services

Req ID: 334172 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Mgr/Project Manager - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Position's General Duties and Tasks

In this role you will be responsible for:

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Managing finances and budgets and tracking contract deliverables.
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Providing status, updates, and dashboards to client stakeholders. Mitigate risk and accelerate resolution of outstanding issues.
• Responsible for developing and meeting project plans/schedules, defining project execution requirements, and managing communications.
• P&L Control, Complex Negotiations, MS Project and Planning Techniques, Risk Logs, Deviations and Mitigations, scope control.
• Responsible for coordinating projects through various communications, data collection, and analysis. May act as Project Manager on multiple projects concurrently.
• Outstanding analytical, problem-solving, negotiation, and organizational skills to effectively achieve project objectives whilst maintaining a strong sense of urgency. Functional experience in multiple business areas.
• Ability to relate business knowledge to complex problems. 
• Additionally, the candidate must have a very strong ability to deal with ambiguity and drive for results. The ability to summarize and present information concisely and clearly for review and approval is a must.

Requirements for this role include:

• A bachelor's degree in a business-related field.
• Bilingual - Fluent in English and Spanish.
• Experience in Project Management in a technical or infrastructure-related role.
• Proficiency in project management methodologies and demonstrated ability to create and maintain project plans, budgets, and timelines.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Good understanding of infrastructure components such as networking, servers, storage, and virtualization.
• Familiarity with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.
• Proven track record of identifying and resolving issues that arise during project execution.
• Ability to think critically and develop creative solutions to overcome challenges and obstacles.
• Experience mitigating project risks and ensuring project deliverables are completed on time and within budget.
• Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Proven consensus-building skills in a remote role.
• Leadership skills with the ability to motivate and lead cross-functional teams.
• Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.
• Strong analytical and negotiation skills.
• Self-starter, energetic, flexible, innovative, and willing to get things done.
• Willingness to stay updated on industry trends, emerging technologies, and best practices.
• Ability to adapt to changing project requirements and priorities in a fast-paced environment.

Preferences: 

• 5+ years relevant experience.
• Deep domain experience with 3+ years of work experience in Services, cloud computing, or technical project delivery.
• Enterprise work experience dealing with highly complex situations is strongly preferred.
• Experience managing technical and executive-level relationships (IT Director, VP, and C-level).
• PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.

Flexible availability required for this position since it is to support a 24/7 operation (includes night shift and weekend coverage). 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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