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Service Desk Agent

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Date: Dec 3, 2020

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 100134 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

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    NTT DATA, Inc. currently seeks a Help Desk Associate  - Full Time -  to join our team in Guadalajara.

     

    Location: Guadalajara, Jalisco. Mexico.

     

    Requirements:

    • Availability to work 45 hours per week (rotative schedule each 3-4 months)
    • Advanced English
    • Liking to work in IT Enviroment

     

    We Offer: 

    • Competitive salary
    • Grocery Tickets - 12% of base salary
    • Restaurant Tickets - 800 pesos per month
    • 30 days of christmas bonus
    • 10 days of vacations
    • 90% Vacation bonus
    • 5 personal days per year
    • Medical insurance (You and your family)
    • Life insurance
    • Dental Insurance
    • Discounts with selected Optics
    • Opportunity to grow in the company

     

    Activities

    • General incident management 
    • Access management by proper utilization of FIM, MIM, AD consoles along with secure hub and Airwatch mobile consoles 
    • General L1 support for hardware and MS Office packages 
    • Advance technical support for in-house applications and developments
    • Answer technical support calls providing and escalating to other support groups 
    • Provide support based on email generated requests or reports 
    • Document troubleshooting steps and detailed description of the customer incidents and requests 
    • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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