Site Reliability Engineering (SRE) / Lead Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Site Reliability Engineering (SRE) / Lead Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Site Reliability Engineering (SRE) / Lead Engineer
 
Job Description :-
 
Site Reliability Engineer (SRE) / Lead Engineer candidate will have deep expertise in Application Performance Monitoring (APM), Infrastructure as Code (IaC), automation, and distributed tracing using OpenTelemetry.
As a SRE lead, he will guide the design, implementation, and continuous improvement of observability solutions, ensuring system reliability, performance, and scalability while fostering best practices in SRE and DevOps.
 
Responsibilities :
·        Lead the strategic development and management of observability and reliability frameworks across the organization, ensuring alignment with business goals and technical requirements.
·        Design and implementation of monitoring and observability solutions, collaborating with engineering teams to define standards and best practices.
·        Manage Infrastructure as Code (IaC) initiatives using Terraform, coordinating with cloud and infrastructure teams to ensure scalable and secure deployments.
·        Drive automation strategies for monitoring, alerting, and logging pipelines, focusing on process improvements and operational efficiency.
·        Develop and maintain comprehensive observability roadmaps, including distributed tracing, logging, and metrics collection strategies.
·        Collaborate with product management, sales, and pre-sales teams to provide technical expertise and support during solution design and customer engagements.
·        Lead cross-functional teams to enhance CI/CD pipelines and deployment reliability, ensuring smooth integration of observability tools and practices.
·        Engage with vendors and strategic partners to evaluate, select, and integrate observability and monitoring solutions, ensuring alignment with organizational needs and fostering strong collaborative relationships.
·        Mentor and develop junior engineers and analysts, fostering a culture of reliability, observability, and operational excellence.
 
 
Qualifications
 
·        8-10+ years of experience in SRE, Observability, or DevOps roles, with leadership responsibilities.
·        Hands-on experience with OpenTelemetry for distributed tracing and observability instrumentation.
·        Proven expertise with Application Performance Monitoring (APM) tools such as New Relic, Datadog, AppDynamics, or Dynatrace.
·        Strong proficiency in Infrastructure as Code (IaC) using Terraform.
·        Solid understanding of cloud platforms including AWS, GCP, or Azure.
·        Experience with automation/configuration management tools like Ansible, Chef, or Puppet.
·        Deep knowledge of CI/CD pipelines and tools such as GitHub Actions, Jenkins, or Azure DevOps.
·        Experience managing Kubernetes and containerized environments (Docker, Helm).
·        Familiarity with log aggregation and analysis platforms like ELK Stack or Splunk.
·        Excellent leadership, communication, and collaboration skills.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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