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Storage Services Specialist Advisor

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Date: Apr 28, 2021

Location: Guadalajara, JAL, MX

Company: NTT DATA Services

Req ID: 114341 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Storage Services Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

- Role Responsibilities - Analyze new business opportunities for technical feasibility and staffing accuracy - Provide primary point-of contact to new customers and the NTT Data Transition team during the transition and migration of new customers and projects. Develop and present Power Point presentations to post-sales customers, representing the Data Backup team at Project Kickoff and Project Planning Workshops - Perform discovery and document new customer enterprises, leading the technical team that implements NTT Data methodologies into new environments. - Perform Critical Practice Assessments, Gap Analysis and Remediation Recommendations to ensure that all new projects meet NTT Data’s Critical Practice supportability standards, and so that the Backup - Steady State team is able to effectively meet or surpass all Service Level Agreements using the planned-for staff.  - Develop and adhere to Project Plan schedules to ensure that NTT Data Assumption of Services and handoff to Steady State support occurs within specified timelines and due dates. - Direct, mentor and guide other Backup Transition personnel to enable a smooth transition/migration from the customer’s incumbent support team to NTT Data’s global leveraged support model with minimal downtime and maximum efficiency. Requirements - 3-5 years of relevant experience in project management as well as working knowledge of enterprise backup solutions, or undergraduate degree and 3 years of relevant experience - 3-5 years or experience with enterprise backup systems - Knowledge of standard ITIL service processes (Change, Request, Incident and Problem Management) - Strong proficiency using Microsoft Office products, particularly Word, Excel, Power Point and Project. - Broad understanding of systems integration practices, i.e. Installs, upgrades, system refresh, design, health checks - Strong communication and problem-solving skills - Experience working with global teams - Government clearance or the ability to obtain one

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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