Transition Tower Lead - Account Management

Req ID: 312837 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Transition Tower Lead - Account Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

The Transition Tower Lead is the subject matter expert who is responsible for project management activities required to transition a small, medium or large size deal for Digital Workplace Services: Service Desk, Field Services or End Point Management. Responsibilities include (but are not limited to):

•    Prepares PowerPoint presentations and delivers during Project Planning and Project Initiation Workshops to the customer and other towers.
•    Revises project plans, completes activities, and manages the continuous follow up to meet scheduled milestones. 
•    Gathers and documents discovery information from customer using presentations, interviews, and conference calls.  
•    Analyzes discovery information and develops gap analysis and pareto charts to identify/track/close risks, issue, and assumptions.
•    Reviews SLAs and contracted obligations from the contract and cost model to identify gaps.
•    Creates Visio diagrams of the tower/business unit process flows. 
•    Writes hand-off documents which may include: Standard Operating procedures, Service Matrix, and Operations Manuals.
•    Documents and conducts User Acceptance testing prior to AOS.
•    Works closely with Service Management and prepares ITSM workbook for tower.
•    Conducts weekly meetings with business unit and transition stakeholders and support partners.
•    Recommends and drives the analysis and solutions of problems.
•    Monitors and controls work to ensure that the project remains on track and in control. 
•    Interfaces and communicate with project team and management. 
•    Communicates with the Transition team and customer contacts on project status and RAID updates.
•    Escalates unresolved RAID items to senior and executive leadership

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.