UNIX & SQL Production Support EngineerSoftware Development Specialist

Req ID: 368705 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a UNIX & SQL Production Support EngineerSoftware Development Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of

Windows based application testing experience. You will work daily with a pre-assigned set of users to ensure their business-critical

applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end,

coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading,

engineering, operations, senior management).

Key responsibilities

▪ Perform application testing, defect reproduction, and regression checks before and after migration

▪ Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration.

Issues will be routed by the helpdesk team.

▪ Write clear user updates and technical notes; manage expectations and drive closure

▪ Provide structured reporting on your assigned workload (status, risks, blockers)

▪ Execute user migrations following the factory playbook, tracking progress and outcomes

▪ Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g.,

digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools

Must-have skills

▪ Strong familiarity with Windows desktop environments and application behavior

QA automation  with Java knowledge and project management knowledge

Azure certification should be a good fit.

▪ Proficiency in cloud application connectivity and access management, including core networking concepts

and operational troubleshooting

▪ Python or Java coding proficiency for automation and diagnostics

▪ Strong debugging and problem isolation skills (logs, configs, repro steps)

▪ Strong application testing knowledge (test design, validation, regression mindset)

▪ Excellent written and verbal communication, including explaining technical issues to non-technical audiences

▪ Strong personal project management skills (follow process, manage your queue, accurate reporting)

Good-to-have skills

▪ Knowledge of AI-assisted troubleshooting or automation concepts

▪ Prior application development experience (building, supporting, or modernizing apps)

▪ Engagement style

▪ High-volume, user-facing execution with clear daily outcomes

▪ Works independently within a standardized model, escalating appropriately when needed

▪ Comfortable partnering across engineering and operations team

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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