Accounting Manager

Job Description – Manager, Business Operations - Grade 9

Function

Business Operations

Grade

9

Location

Gurgaon

Position

Manager, Business Operations

Reporting to

Associate Director

Process Category

Shift Time -Day/Afternoon

12pm – 10pm IST

Functional Role (Job Description)

We are looking for an experienced Operations Manager to support the operational steering and performance management of a business unit or practice. The role focuses on transparency, analysis and management of key performance indicators such as utilization, productivity, costs, forecasts, funnel development and operational efficiency. The position acts as a central interface between Practice leadership, Delivery units, Finance or Controlling and central functions. It is designed for a data-driven, structured and business-oriented professional who can turn operational data into actionable management insights and support cross-functional execution.

Essential

Desirable

Education Background

• Bachelor’s in commerce or finance

• Post-Graduation in commerce or MBA/PGDM Finance

Work Experience

• 10- 13 years of relevant experience in Operation Management.
• Well versed with Stakeholder management, Analytics, MS Excel and MS PowerPoint.
• Understanding of business performance indicators such as margin, revenue, utilization, costs and forecasting.

• Good understanding of IT services, consulting or delivery-oriented business models.

Key Responsibilities

Operational Performance Management.

• Support Practice leadership in steering the business unit based on relevant KPIs.
• Analyze and monitor performance indicators such as utilization, productivity, forecast accuracy, cost structures, funnel development and efficiency.
• Identify deviations from targets and support the definition and tracking of corrective actions.
• Provide fact-based input for operational decision-making and management steering.

Reporting, Dashboards and Decision Support.

• Create, maintain and further develop reports, dashboards and management decision documents.
• Ensure transparency on business performance, delivery performance and economic development.
• Support regular business reviews, performance meetings and steering committees.
• Prepare management-ready analyses and summaries for leadership discussions.
• Translate complex operational data into clear insights and recommended actions.

Capacity, Resource and Utilization Steering.

• Support capacity and resource planning at practice level.
• Monitor utilization and provide transparency on available capacity, demand and potential delivery constraints.
• Support the alignment of capacity planning with forecast, pipeline and delivery needs.
• Identify risks related to utilization, staffing or operational performance.

Cost, Budget and Forecast Management.

• Support budget planning, forecasting and controlling processes in close alignment with Finance.
• Analyze cost structures and identify relevant cost trends, risks or deviations.
• Support the identification and tracking of measures to improve profitability and operational efficiency.
• Contribute to economic transparency of the responsible business area.

Process Improvement and Operational Excellence.

• Identify and implement efficiency improvements through standardization, automation and data analysis.
• Support continuous improvement of operational processes, governance and reporting standards.
• Contribute to increased operational excellence within the organization.
• Support internal initiatives, transformation topics and cross-functional improvement measures.

Cross-Functional Coordination

• Coordinate operational topics and dependencies within the area of responsibility.
• Ensure collaboration across Practices, Industry Lines, Delivery units, central functions and legal entities.
• Act as a structured interface between business leadership, delivery organization, Finance or Controlling and supporting functions.
• Help reduce silos by improving transparency, alignment and follow-up across organizational boundaries.

Required Skills and Attributes

Mandatory functional skills

• Strong data analysis and KPI definition capabilities.
• Strong reporting and dashboarding skills.
• Understanding of business performance indicators such as margin, revenue, utilization, costs and forecasting.
• Sound understanding of operational management, governance and process structures.
• Experience with capacity planning, resource planning or utilization steering.
• Ability to create management-ready analyses and decision support materials. • Good understanding of IT services, consulting or delivery-oriented business models.

Mandatory tool skills

• Advanced Excel skills.
• Experience with reporting and planning tools.
• Experience with Power BI or comparable BI and dashboarding tools.
• Experience working with large datasets.

Mandatory soft skills

• Accountability and ownership.
• Service orientation.
• Strong time management and prioritization.
• Strong communication skills.
• Problem-solving mindset.
• Adaptability and flexibility.
• Networking and stakeholder management skills.
• Collaboration and teamwork across functions and geographies.

Optional/Preferred Skills

• Experience with SAP, SAP Analytics Cloud or similar enterprise performance management tools.
• Experience with AI-supported analysis or automation of reporting processes.
• Experience in consulting, IT services, project-based delivery or managed services environments.
• Understanding of Finance, Controlling or business performance management processes.
• Experience supporting transformation initiatives or operating model improvements.
• Experience working across multiple legal entities, countries or delivery locations.
• Knowledge of Power BI, SAP Analytics Cloud, Kimble or comparable business reporting and planning environments.

Key Performance Parameters

Essential Knowledge and Analytical Skills

• Strong Verbal and written communication

• MS Word/Excel/Outlook/ PowerPoint etc.

Managerial and Soft Skills

• Open to work in Flexible shifts

• Pleasing Personality

• Must demonstrate a strong commitment to integrity, internal controls and data privacy

• Result Oriented

• Ability to prioritize workload in a fast-paced environment.

Test to be Administrated