BPI Specialist Advisor

Role Responsibilities

• Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture
• Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities
• Ensures that business stay current in the process and technology trends through internal and external benchmarking activities.
• Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
• Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
• Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
• Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

Requirements:

• Academic: Bachelor’s degree / equivalent work experience.
• Professional experience:
  • Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement
  • Experience in handling business improvement process initiatives working closely with customers
• Experience in the Banking and / or Retail industry and contact center operations preferred

Competency:

• Six Sigma Master Black belt / Black belt
• Knowledge in latest trends in technology including AI / Gen AI
• Good conceptual and analytical skills

• Excellent communication skills, both written and verbal