BPO Supervisor

Position Title: Supervisor/Team Lead, Financial Transactions and Reconciliation

Status: Full Time – Work from Office

Hours: Monday – Friday, 9:00am - 5:00pm EST

Rate of Pay: Competitive salary based on experience and qualifications

Key Responsibilities:

Team Management:

• Supervise and lead a team of Financial Transactions Analysts and Settlement and Reconciliation Analysts.
• Provide guidance, training, and support to team members to ensure high performance and professional development.
• Conduct regular team meetings to review performance, address issues, and communicate updates.

Variance Monitoring and Resolution:

• Oversee the identification, monitoring, and tracking of variances to ensure timely resolution.
• Ensure all reconciliations are supported with detailed documentation on a daily basis.

Reconciliation and Reporting:

• Supervise the preparation of bank and account reconciliations.
• Ensure the accuracy and completeness of general ledger maintenance.
• Oversee daily reconciliation of client bank accounts, ensuring all transactions are properly supported.
• Ensure timely transfer of funds and maintenance of ongoing reconciliations.
• Ensure reporting to clients is completed within SLA requirements.

Financial Transaction Management:

• Oversee the application of postings and reversals of financial transactions.
• Ensure thorough analysis and decision-making based on financial information.
• Supervise investigation activities related to payments and adjustments.
• Manage correspondence related to financial transactions.

Additional Duties:

• Support convenience cheque processing.
• Perform other related duties as assigned by senior management.

Qualifications and Requirements:

Educational Background:

• Post-secondary education in accounting or finance preferred.

Experience:

• Minimum of 5 years of accounting experience in a banking environment or accounts receivable position.
• Previous supervisory experience in the financial sector is an asset.
• Fluent in English; proficiency in French is an asset.

Skills and Competencies:

• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel and all Microsoft Suite Applications.
• Demonstrated ability to work within time constraints and manage multiple priorities.
• Excellent communication and interpersonal skills.
• Highly motivated with the ability to work independently and as part of a team.
• Demonstrated ability to implement change efforts and drive continuous improvement.
• Willingness to pursue continuous learning and self-development.

Additional Information:

• This role requires adherence to established departmental escalation procedures and quality standards defined by the client.
• The position offers opportunities for professional growth and development within the Credit Card Operations department.