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Date: May 28, 2024
Location: Gurgaon, HR, IN
Company: NTT DATA Services
- Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
- To provide leadership and support to the staff assigned in line with Policies.
- Contribute to the development of strategies for the implementation and improvement of the process.
- Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
- Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
- Performs quality checks on all work to assure the accuracy.
- Will be responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
- Display effective and professional communication with internal and external customers.
- Always adhere to all HIPAA and confidentiality policies.
- Delegate tasks and set deadlines.
- Create an inspiring team environment with an open communication culture.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics
- Motivate team members.
- Discover training needs and provide coaching.
- Listen to team members’ feedback and resolve any issues or conflicts.
- Recognize high performance and reward accomplishments.
- Suggest and organize team building activities.
Job Segment:
Manager, Management
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