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BPO Team Lead

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Date: Nov 18, 2024

Location: Gurgaon, HR, IN

Company: NTT DATA Services

  • Perform Monthly reconciliation of accounts between client’s book of business in PeopleSoft and client’s bank statements.
  •  Updating tax withholding information for each client’s employee (claimant) in PeopleSoft, based on his Federal (W4, W4S) and State specific tax forms received
  •  Updating the direct deposit account information for claimants in client’s system for electronically transmitting money in their respective accounts.
  •  Reviewing the court orders and inferring information for setting up “Garnishments” to automatically deduct the garnishment amount from employee’s wages to pay the debts due to claimant.
  •  Generating Auto Clearing House files through PeopleSoft to transmit money in bank accounts of different claimants of specific groups.
  •  Creating ‘Check Issued file’ for transmitting the list of checks released on the ‘Positive Pay bank accounts’ in PeopleSoft and an Accounts Payable application for payments to the bank for a business day in the payroll cycle.
  •  Run different reports through PeopleSoft and reconcile the tax amount due for a payroll cycle. Share the report with onshore counterpart with maintaining a strict deadline for each day business day
  •  Reviewing and processing the invoices received for healthcare benefits availed by different claimants.
  • Detailed analysis of disability benefit payments made to claimants and calculate the Overpayment and Underpayment amounts in it. Analyst will have to interact proactively with different parties associated in this activity.
  •  Detailed analysis of each overpayment case and posting of repayment amount received in client’s book of business against respective overpayment case
  •  Review and monitor ongoing recoveries receiving from claimants against overpayment cases and referring tasks to different level and associated parties basis on the scenarios in overpayment cases


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