Business Support Senior Rep.

Provides operational and administrative support to the BPO business. This can include 2nd level customer care support, problem solving, reporting, administrative tasks, and/or special projects.

These individuals
typically have
knowledge of their
work area but only
general
understanding of
work outside their
own area.
• They complete a
variety of tasks
which are
standard and
recurring.
• When the work is
non-routine, they
escalate to a
manager and/or
receive specific
instructions prior
to completing.