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Date: Jan 22, 2018

Location: Gurgaon, HR, IN

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: [[14229]]  



 

Backend Profile.

Job Level Specific Duties

• Corrects customer accounts when errors are identified through follow-up activity.
• Works with leadership to improve processes, increase accuracy, create efficiencies and achieve the overall goals of the department.
• Assists in the research and correction of account errors.
• Applies strong knowledge of customer service and collection techniques to provide accelerated accounts receivable recovery and effectively collect or resolve accounts.�
• Provides a high level of customer service to internal and external clients to assist in account resolution.�
• Interfaces with customers and internal departments in the resolution of complex customer and account problems.
• Responsible for running reports and providing basic research and account reviews to ensure quality of processes.
• Compiles and analyzes data to identify trends for root cause analysis.
• Handles escalated inquiries and addresses customer issues escalated from less experienced team members.
• Resolves moderately routine questions following pre-established guidelines and performs routine research on customer inquiries.

Typical Years of Experience

• Typically requires 1-3 years relevant experience.

Minimum Education and Certifications

• High school diploma or equivalent required.
• Associates degree, technical college or some college course work preferred.

Skills

• Demonstrated computer skills.
• Solid communication skills.
• Solid customer service skills.
• Strong attention to detail, time management and organizational skills.

Physical Requirements/ Working Conditions

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.