Engagement Manager - Telecommunications

Req ID: 372304 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Engagement Manager - Telecommunications to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

Engagement Manager – Telecommunications

Job Summary

We are seeking an experienced Engagement Manager with a strong background in the telecommunications industry to lead client engagements, manage strategic accounts, and ensure successful delivery of telecom programs and services. The ideal candidate will act as the primary liaison between clients and internal teams, driving customer satisfaction, operational excellence, and business growth.

Key Responsibilities

• Manage end-to-end client engagements within telecom projects and service delivery programs.
• Build and maintain strong relationships with telecom operators, enterprise customers, and key stakeholders.
• Lead project governance, delivery tracking, risk management, and escalation handling.
• Coordinate cross-functional teams including network, IT, operations, and vendor management.
• Ensure successful implementation of telecom solutions, digital transformation initiatives, and managed services.
• Monitor project scope, timelines, budgets, and service-level agreements (SLAs).
• Identify opportunities for account growth, upselling, and long-term strategic partnerships.
• Support proposal development, client presentations, and business development activities.
• Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
• Prepare status reports, executive dashboards, and engagement reviews for senior leadership.

Required Qualifications

• Bachelor’s degree in Business, Telecommunications, Engineering, Information Technology, or related field.
• 5+ years of experience in engagement management, account management, program management, or consulting within the telecom industry.
• Strong understanding of telecom technologies, network operations, OSS/BSS, managed services, or digital transformation programs.
• Proven experience managing enterprise or telecom operator clients.
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical, problem-solving, and project management capabilities.
• Experience working in cross-functional and global delivery environments.

Preferred Qualifications

• PMP, Prince2, ITIL, or Agile/Scrum certification.
• Experience with 5G, fiber, cloud telecom solutions, or network transformation initiatives.
• Familiarity with CRM and project management tools such as Salesforce, Jira, MS Project, or ServiceNow.
• MBA or advanced degree is a plus.

Key Skills

• Client Engagement & Relationship Management
• Telecom Domain Knowledge
• Program & Project Management
• Stakeholder Communication
• Service Delivery Management
• Business Development & Account Growth
• Risk & Escalation Management
• Strategic Planning & Execution
• Team Leadership & Collaboration

Success Metrics

• Customer satisfaction and retention
• On-time and within-budget project delivery
• Revenue growth within client accounts
• SLA compliance and operational performance
• Successful execution of telecom transformation initiatives

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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