General & Op Acctng. Sr. Spclst

Job Description

Function

Order Management

Cost Center

 TBD

Location

Gurgaon

Region

 TBD

Position

Manager

Grade

 G9

Reporting to

Senior Manager

Process Category

 Order Management

Shift Time

TBD

Salary Range

Min.

Max.

-

-

Functional Role (Job Description)

We are seeking an experienced and detail-oriented Order Management Assistant Manager to assess the day-to-day operations of the order management function. This role is responsible for ensuring timely and accurate order processing, team performance, stakeholder coordination, and continuous process improvement. He / She will act as a key liaison between internal teams and external stakeholders to drive service excellence and operational efficiency.

Essential

Desirable

Education Background

Graduate in Commerce.

 MBA/ICWA/CA (Intermediate) a plus

Work Experience

 8 to 10 years in Order to Cash process of which 2 to 3 in a Supervisory role. Prior experience in Contracts set-up role is a must. Proficiency in ERP systems and Excel required

 SAP ERP experience preferred

Key Responsibilities

• Supervise and guide a team of order management specialists; provide coaching, training, and support to ensure team effectiveness.
• Monitor daily order flow and ensure timely and accurate order processing in line with company policies and service level agreements (SLAs).
• Allocate workload across team members and manage priorities in a dynamic environment.
• Act as a point of escalation for complex order issues, coordinating with sales, logistics, finance, and customer service to resolve promptly.
• Track and report key performance metrics (e.g., order cycle time, backlog, order accuracy) and drive improvement initiatives.
• Partners with cross-functional teams (Sales, Finance, IT) streamline processes and enhance customer satisfaction.
• Ensure compliance with internal controls, audit requirements, and regulatory guidelines related to order fulfillment
• Identify system/process gaps and contribute to automation or optimization projects (ERP improvements, workflow redesign, etc.)
• Lead daily/weekly team huddles and represent the team in business reviews or operational meetings.
• Support hiring, onboarding, and performance management of team members.
• To ensure that the team is aware and informed about the changes in Org structure, HR Policies, Admin policies, IT Policies etc.
• Perform back-up duties for Team Leads, as necessary.

Key Performance Parameters

1 – Planning & Execution | 2- Process Efficiency & Optimization | 3- Stakeholder Communication | 4 - Compliance & Risk Management | 5 – Team Management

Essential Knowledge and Analytical Skills

MS Office /Outlook

Fluent in business English; both written and verbal communication skills essential

Open to work in Flexible Shifts & Hybrid Work Environment

Extended hours may be required in meet deadlines. It would be required to work with colleagues across different geographies and time zones

Must demonstrate a strong commitment to integrity, internal controls and data privacy

Managerial and Soft Skills

Should be a Good Team Player & Process driven person

Must be able to manage multiple priorities and able to work well in a fast paced, dynamic environment

Fluent in business English; both written and verbal communication skills essential

Open to work in Flexible Shifts & Hybrid Work Environment

 Test to be Administrated

 NA

Additional Information

 NA