HR Operations & Admin Sr. Representative

Role Overview

• Respond to employee inquiries via email, chat, calls.
• Resolve employee issues in a timely and efficient manner.
• Maintain accurate and detailed records of employee interactions.
• Follow company policies and procedures while handling employee queries.
• Collaborate with other team members to improve customer service processes.
• Provide consistent and reliable information to employees.
• Identify and escalate complex issues to the appropriate department.
• To perform HR/related activities on various systems (Successfactors, SAP etc.), primarily pertaining to the employee life cycle (from Hire to Retire)
• To process the various HR transactions as per the laid guidelines/SOP
• To manage the HR tickets in ESC tool
• To perform tasks within the turnaround time and be able to multitask on a day-to-day basis

Skills

• Customer Service
• Written Communication
• Time Management
• Problem Solving
• Attention to Detail
• Email Management
• Chat Support

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• Strong written communication skills.
• Attention to detail and accuracy.

Working Hours

• Supporting US time zone
• Hybrid work model

Preferences

• Previous experience in customer service or a related field.