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Operations Processing Analyst

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Date: Nov 15, 2022

Location: Gurgaon, HR, IN

Company: NTT DATA Services

  • Leads team in the achievement of project milestones and team goals
  • To oversee the day-to-day activities of a group of employees
  • Coaches, motivates and guides team members
  • Utilizes best practice processes around work assignments, Project management and quality of output while maximizing overall team’s performance
  • To improve efficiency, quality and services of ongoing projects/processes
  • Significant portion of time still spent on performing work of the team
  • Regularly review the work of team members
  • Identifies opportunities for improvement; recommends possible training opportunities
  • Ensures team is meeting or exceeding contractual and service level obligations to customers
  • Collects customer’s needs and translates to appropriate solutions
  • Interacts with customers and internal departments to resolve issues
  • Ensures accurate and timely processing of transactions to meet and exceed customer SLA
  • Adhere to all appropriate and agreed standardized processes and procedures
  • Acting as the Subject Matter Expert for the team
  • Conducting & leading the training programs based on business needs
  • Attending team meetings and customer calls to gather feedback and updates

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