Operations Processing Senior Rep.

BPO Operations Processing Senior Representative

hese individuals
typically have
knowledge of their
work area but only
general understanding
of work outside their
own area.
• They complete a
variety of tasks which
are standard and
recurring.
• When the work is nonroutine,
they escalate
to a manager and/or
receive specific
instructions prior to
completing.

Based on business
rules, employee
analyzes and
processes / reprocesses
transactions.
• Completes keying of
information under nonstandard
forms of
keying rules.
• Analyzes and finds
solutions for individual
clients / transactions.
• Analyzes and
interprets client
documents.

Ability to understand
moderately complex
problems.
• Ability to understand
and interpret source
documents.
• Basic understanding of
the required domain
(e.g. SCM, Logistics,
Procurement, HR, IT
Travel and Ticketing
etc.).