Salesforce Service Cloud Developer

Req ID: 331018 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Service Cloud Developer to join our team in Gurgaon, Haryāna (IN-HR), India (IN).

•    Analyze business requirements and design end-to-end scalable solutions using Salesforce
•    Develop robust, reusable components using Apex, Lightning Web Components (LWC), Aura, Visualforce, and Velocity
•    Implement automation using Salesforce tools such as Flows, Process Builder, Workflow Rules, Approval Processes, and Formulas
•    Design and build integrations between Salesforce and third-party systems using REST/SOAP APIs, JSON/XML, OAuth, and Single Sign-On
•    Ensure development efforts align with platform best practices and Salesforce governor limits.
•    Migrate metadata and changes between environments using tools like Flosum, Jenkins, and ANT
•    Perform data operations and transformations using Data Loader and other native tools.
•    Work collaboratively with the onshore team during design discussions, development tasks, and UAT support.
•    Author and maintain technical documentation including design specs and deployment runbooks.
•    Support defect resolution, performance tuning, and production issue triaging.
Minimum Qualifications:
•    Minimum of 6+ years of Salesforce development experience, with at least 4+ years of hands-on experience working with Lightning Components (Aura and LWC)
•    Strong expertise in Sales Cloud implementation and business processes (e.g., Lead to Opportunity, Task Management, Sales Path, Record Types, Custom Buttons, Validation Rules, Forecasting)
•    Excellent skills in Apex classes, Apex triggers, SOQL/SOSL, Lightning Web Components (LWC), and Aura Components
•    Deep understanding of Salesforce configuration (objects, page layouts, flows, profiles, permission sets, etc.)
•    Experience in integrating Salesforce with legacy and external systems using SOAP and REST APIs, including JSON and XML handling
•    Hands-on experience working with 3rd-party components from AppExchange, content management, and multilingual support using Salesforce Translations
•    Familiarity with platform deployment tools like Jenkins, ANT, and Flosum
•    Good understanding of data modeling, object-oriented principles, JavaScript, and HTML
•    Knowledge of Agile development methodologies and collaboration tools like Azure DevOps (ADO)
•    Strong debugging and analytical skills for issue resolution
•    Excellent communication and documentation skills
Nice to Have
•    Experience working with Azure DevOps (ADO)
•    Experience working with Flosum.
Certifications (Desired):
•    Salesforce Platform Developer I
•    Salesforce Platform Developer II
•    Salesforce Platform App Builder

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.