Training (Talent Development) Analyst

In these roles, you will be responsible for:

·       Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.

·       Reporting and tracking training effectiveness, project effectiveness

·       Interviewing new hires

·       Regular and continuous touch base with floor and trainees to map improvement

 Required Skills for this role include:

·       Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1)

·       Excellent Facilitation Skills

·       Coaching and Feedback

·       Proficient in MS office tools

·       Instructional Design Skills

·       Expat Canadian