Training (Training Development ) Analyst

In these roles you will be responsible for:

Responsibilities:

• Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.
• Reporting and tracking training effectiveness
• Interviewing new hires
• Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

Requirements for this role include:

Key Skills:

• Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills
• Skills: Coaching and Feedback
• Skills: Proficient in MS Excel and MS PPT
• Skills: Content Development

Preferences:  - Optional (nice-to-have’s)

• Skills: Instructional Design Skills (a good-to-have skill)

Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST).  The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.