- Operations & Customer Service:
- In depth Knowledge of overall accounts payable activities i.e. invoice processing, payment disbursement, Vendor Management, Travel Expenses settlement, month end and reconciliation activities regarding accounts payable.
- Own end-to-end global accounts payable operations
- Ensure all AP processes activities are in accordance with Company’s Policy and Internal Controls are in place to minimize / eliminate the errors; audit and review work for accuracy and local compliances for the region.
- Assisting AP HOD to establish regional SLAs and control delivery to meet the SLAs.
- Provide timely reports and dashboards on key performance indicators (KPI's), compliance and non-compliance areas.
- Lead AP automation, system implementations, and process improvements in multiple geographies.
- Collaborate with cross-functional teams across different regions and time zones to optimize consistent practices and identify opportunities to streamline and automate accounts payable processes.
- Continually evaluate and share AP Best Practices/Guidelines among team.
- Analyze and resolve complex or difficult problems presented by subordinates and escalate appropriately to the senior management.
- Facilitate resolution of vendor grievances in a timely manner and ensure superior levels of Service promises are met.
- Ability to lead multiple Transitions and projects successfully.
- Responsible for business continuity and risk management
- Ability to multi-task and set priorities.
- Management & Leadership:
- Strong leadership, communication, and process improvement skills
- Ability to manage global teams and vendors
- Ability to manage HR-related matters for the direct reports and teams; including interviewing, hiring, compensation planning, ongoing feedback / coaching and formal performance management (e.g., mid-year and year-end reviews).
- Take the lead in maintaining existing successful team environment, identifying and recognizing team efforts, and promoting activities that build rapport within the team.
- Identify opportunities for the team to own greater responsibilities and create transition plans where required.
- Manage Escalations, identify root cause and come up process improvement and put controls in place.
- Ability to get things done through team by developing strong working relationships.
- Training & Project Management:
- Cultivate professional growth by providing coaching, training and support to team members, fostering a culture of continuous learning Lead initiatives that harmonize the global accounts payable function, driving process improvements.
- Guide the development and build strong relationships with vendors and suppliers, addressing vendor inquiries and disputes in a timely and professional manner.
- Develop and be accountable for Project work plans, ensuring all tasks are delivered in a timely/cost effective manner, anticipating scope issues and obtaining agreement on changes to work plan
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