BPO Business support senior specialist

1. Strategic Facilities Administration 
Maintain centralised databases of leases, contracts, SLAs, compliance certifications, and maintenance schedules across multiple sites. 
Implement and optimise workflows for facilities-related requests, approvals, and escalations. 
Standardise documentation and reporting to ensure consistency across geographies. 
 
2. Vendor & Contract Management 
Support the full vendor management lifecycle: onboarding, compliance checks, performance tracking, and renewals. 
Analyse vendor KPIs (response times, cost efficiency, SLA adherence). 
 
3. Financial & Budgetary Support 
Track and reconcile facilities-related expenditures on REWP Credit Card. 
Follow up on outstanding Vendor invoices  Communication & Coordination 
Act as the remote point of contact for stakeholders across regions. 
Support executive-level presentations, board reports, and project updates. 
Support Coordination cross-functional initiatives between Facilities, HR, IT, and Finance. 
 
4. Technology & Systems 
Administer facilities management platforms (e.g., ServiceNow) 
Support system upgrades, user training, and reporting automation.