Desktop Support L1

DT Support L1 Profile

Experience

3 -5 years of relevant experience

Office Time

9:00 AM – 6:30 PM, Mon-Friday. Skeletal support for Saturday

Office Location

CNHi Gurgaon

Skills and

Excellent communication and email writing skill

Manage the engineer teams for all covered technologies

Ability to lead, motivate, and develop people in the competence area

Supervise daily operational activities

Good knowledge of IT operations, in particular IT operational processes and also in this team

Conscious use of assertive, diplomatic and customer-oriented communication style

Solution focused, constructive, self-managed attitude

Willingness to take ownership for the work of the team

Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team

Strong knowledge on windows servers and client OS

Good knowledge on active directory & domain policies

Knowledge on exchange\O365 environment

Working experience in any ticketing tool (Remedy, Service Now etc.)

Knowledge on asset management activities, IMAC, and hardware break/fix etc.

Properly escalate unresolved issues to appropriate internal teams/Vendor

Problems/Issues/Defects Analysis skill

Good working experience in word, excel and PowerPoint

Certifications

MCSE/MCPIT/Other server related certifications, ITIL trained is a plus

Qualifications

Diploma or graduate degree, technical college or some college