Collections

Job brief

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. Person must strike a balance between maintaining trustful relationships and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. 

Minimum Experience, Education and Certifications

• Graduation in Commerce, MBA - Finance or equivalent combination of education in finance domain
• Requires 2-4 years relevant experience

Technical Skill

• Solid knowledge of relevant accounting principles  
• Solid data analysis skills
• Problem resolving skills and should be a team player
• ERP – SAP (preferred)
• Working knowledge of MS Office and databases

Soft Skills

• Knowledge of billing procedures and collection techniques 
• Experienced as a Collection Specialist or similar role
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation with clients

Job Responsibilities

• Monitoring accounts to identify overdue payments
• Finding and contacting customers to arrange debt payoffs
• Keeping accurate records and reporting on collection activity
• Investigate historical data for each debt or invoice
• Take actions to encourage timely debt payments and as per contractual terms
• Process payments and refunds
• Resolve billing and customer credit issues
• Report on collection activity and accounts receivable status
• Ensure all payments are timely and correctly applied.
• Should have exposure on DSO calculation.
• Sending weekly Statement of Account, open AR report and unapplied Payment report to the Management.
• Provide timely remittance to cash application team and support them to apply the payment timely and correctly.

Physical Requirements/ Working Conditions

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.