Helpdesk Senior Associate

Roles & Responsibilities

• Attend calls assigned by Service Desk.
• Ensure calls are resolved within SLA
• Experience in assemble and de-assemble Desktop and Laptop computer hardware.
• Experience of various application installation and basic troubleshooting.
• Printer troubleshooting, toner replacement.
• Incident and Change Request support to users.
• Experienced to communicate and manage vendor support.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.

Skillset Required

• Minimum 2 years’ experience
• Troubleshoot desktop and laptop hardware.
• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
• Working experience in MS Excel and PowerPoint.

Education (Essential)- Technical graduate / Technical Diploma

Experience-1-3 Years

Support-India

Shift Timings (24*6) /Australian and New Zealand)-18*6

Language Requirements (Primary/Secondary)-English, Hindi

Shift Timings (24*6) /Australian and New Zealand)-24*7

Language Requirements (Primary/Secondary)-English, Hindi