Operations Processing Senior Associate

Activities Performed 

• Commissioning & De-commissioning of security products such a Closed-Circuit Cameras etc that are installed at various retail stores across North-America and Global. 
• Conduct Audit & Compliance checks to ensure accuracy of data captured by the installed security products, by reviewing video-recordings. 
• Correct settings and configuration of New and Existing cameras, remotely. 
• Investigate and resolve data or account discrepancies 
• Escalate issues in a timely manner to a supervisor – when unable to resolve/ understand customer request/issues. 
• Demonstrate good interpersonal and customer relationship skills 
• Document all activities and actions required to successfully resolve customer issues. 
• Provide efficient and courteous service to customers at all times. 
• Apply in-depth knowledge of systems and operations in support of assigned customer group. 

Required Experience and Qualification 

• Open to work in 24 x 7 environment, specially US shifts 
• 6+ months of experience in a customer service role - ability to understand customer request and apply a logical thought process to find a solution. 
• 6+ months of experience using Windows PC applications, including MS Office, which require use of keyboard, screen navigation and awareness of internet. 
• Strong attention to detail, time management and organizational skills. 
• Ability to communicate (oral and written) effectively to exchange information with our client. 
• Graduate, in any stream 
• Should be working from Delhi NCR region in current WFH situation 

Typical Years of Experience 

• Typically requires 1-3 years relevant experience. 

Required schedule availability for this position is Monday-Friday (11:00am to 09:00pm IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.