Service Now

Req ID: 296478 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Now to join our team in Gurugram, Haryāna (IN-HR), India (IN).

Primary Responsibilities and Activities
•    Configure and develop the ServiceNow platform based on business requirements from cross-functional teams. Transform ServiceNow business requirements into a viable technical solution.
•    Design, develop, test, and implement ServiceNow solutions in alignment with industry best practices.
•    Implement integrations with other systems/applications using API, Integration Hub, and other integration methods
•    Mentor and provide technical guidance to an existing team of ServiceNow admin and developers
•    Manage the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access
•    Respond to complex issues and requests related to ServiceNow. Troubleshoot reported issues to determine a viable solution. Escalate to the vendor when needed
•    Maintain integrity and security of system
•    Follow the change process and furnish required artifacts (install results, test results, etc.)
•    Prepare and execute test cases (unit and system testing) and work with the team to further build up the automated test suite
  
Experience Requirements:
•    7+ years of professional experience in a similar role, working with ServiceNow, including the IT Service Management (ITSM) module. Experience with additional modules (Event Management, AI Ops, IT Business Management and GRC, Integrated Risk Management, Privacy Management, Vendor Risk Management, Third Party Risk Management ,CMDB) is an advantage
•    At least 2 years’ experience in successfully integrating ServiceNow with other systems via APIs and Integration Hub (spokes)
•    A thorough understanding from a previous role of the IT infrastructure (servers, storage, network, cloud) and applications
•    Knowledge of ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules 
 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.