ERP - Senior. Specialist - PLM(PDM)

Req ID: 331075 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ERP - Senior. Specialist - PLM(PDM) to join our team in HYDERABAD, Telangana (IN-TG), India (IN).

AP PLM JD: 

Duties and Responsibilities: 

• The SAP PLM Consultant is responsible for Designs, builds and deploys SAP – based ERP solutions. 
• Responsible for understanding an organization's business requirements, prepare as-is to be, Configuration changes, Data conversion process, training end users and sorting out the end user day-to-day queries. 
• Responsible for Managing PLM (Product Lifecycle Management) System , a platform that facilitates and tracks product development from concept through production .
• Work Independently to Estimate, Design, and Deliver solutions. 
• Document functional specification, design specification and Development request. 
• Identify gaps, issues, and work around solutions. 
• Work with stakeholders such as the Business and IT clients, as well as the team, both onsite and offshore 
• Participation of upgrade activities. 
• Appropriately communicates project status, Escalates issues, and Manage timelines and action items. 
   

Technical and Professional Expertise: 

• Solid SAP configuration experience in SAP PPM and PDM areas, including knowledge of Opentext, DMS and Workflow
• Expertise in Customizing, Delivering Functional specifications for enhancements of SAP PLM solution mainly on PLM Web UI.
• Experience in PLM modules like Recipe Development, SAP Specification Database, SAP Document Management (EZ DMS) , SAP Engineering Change management , SAP workflow  , Bill of Materials , Data Migration .
• Experience in working with interfaces and integration with 3rd party systems. 
• Experience working on an SAP PDM/PLM Consultant with at least two end-to-end SAP implementation projects. 
• Excellent communication skills 
• Communication and Collaboration:

Effective communication skills to work with various stakeholders and collaborate within a team. He/She should have ability to interact directly with the US client for the requirements.

General requirements

• Provide L1 and L2 support for the Application Maintenance engagement which is heavy off-shore
• Nature of the work predominantly handling - Access, psw, sign on etc, application down incidents and user requests with interface issues / Printers / reports.  L2 issues w.r.t timely processing of invoice jobs, Pos, functional issues etc.,
• Before getting into L1/L2 Support, person should be able to take KT as needed as per the defined process, provide steady state support as per KPIs/SLAs.
• Document support process, standard operational procedures, support reference manuals.
• To be able to work 10x5 model (1.30 pm to 11.30 pm IST) on working days, week-end on-call for Hi-Sev/Hi-Pri tickets – Demonstrate. Positive work attitude & communication in work co-ordination & meetings, status reporting.  Be flexible to stretch for any critical business needs.
• Support disaster recovery, BCP as needed
• Should have strong experience in support engagements, using the ITSM/ Ticket management tools with fair understanding of Ticket life cycle both, on incidents/user requests, response/recovery SLAS/escalation procedures.
• Perform Root cause analysis on repeated support issues and provide continuous improvements. Automate any manual processes, procedural user requests etc.,
• To be able to independently work and at the same time, be a good team player to collaborate with stake holders both internal and external as necessary.

To be ready and flexible to cross trained on the job any interfacing apps, additional skills, any additional tools to provide improved service to customer.
Escalate issues to the Lead/PM/DM in a timely manner and be associated for issue resolution.

• To be able to work 10x5 model (1.30 pm to 11.30 pm IST) on working days. and be flexible to adjust the timings in case of any critical needs

Note:

• 1st Preferred location – Hyderabad, 2nd Preferred Location – Bengaluru, 3rd Preferred Location – Chennai, though currently Hybrid model.
• To be flexible work in Remote and work from office as directed by Organization leadership.
• 8+ yrs of relevant experience

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.