Systems Integration Senior Analyst

Application Support Lead (Guidewire, SQL .NET, Sage)

• Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST)
• 5+ year Experience in supporting production operation.
• Certification in Guidewire V8.0 (claims/ UM)
• 3 plus years of experience in Guidewire implementation
• Experience with Guidewire on-premises to cloud migrations
• Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow
• Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications.
• Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications.
• Experience operating in an ITIL based organization.
• Experience leading small teams and developing people's technical and personal skills
• Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders.
• A passion for the business which we operate in and a dedication and drive towards continuous improvement.
• ITIL Certification and relevant experience
• Experience tracking projects and issues.
• Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines.
• Ability to multitask and prioritize workload include Production Support
• Good experience working in IT Service management tool, e.g. Service now
• Display patience in difficult situations and drive customer delight in every action.
• Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers.
• Follow and drive appropriate departmental and company procedures and policies
• Recognize and develop the technical nontechnical skills and abilities of team members.
• The ability to work with existing regional teams managing and mentoring.
• Willing to go the extra miles to provide excellent service.
• Reliable, able to work independently and inspire/motivate staff.
• Experience in Sage- Optional 

Application Support Lead (Guidewire, SQL .NET, Sage)

• Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST)
• 5+ year Experience in supporting production operation.
• Certification in Guidewire V8.0 (claims/ UM)
• 3 plus years of experience in Guidewire implementation
• Experience with Guidewire on-premises to cloud migrations
• Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow
• Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications.
• Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications.
• Experience operating in an ITIL based organization.
• Experience leading small teams and developing people's technical and personal skills
• Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders.
• A passion for the business which we operate in and a dedication and drive towards continuous improvement.
• ITIL Certification and relevant experience
• Experience tracking projects and issues.
• Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines.
• Ability to multitask and prioritize workload include Production Support
• Good experience working in IT Service management tool, e.g. Service now
• Display patience in difficult situations and drive customer delight in every action.
• Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers.
• Follow and drive appropriate departmental and company procedures and policies
• Recognize and develop the technical nontechnical skills and abilities of team members.
• The ability to work with existing regional teams managing and mentoring.
• Willing to go the extra miles to provide excellent service.
• Reliable, able to work independently and inspire/motivate staff.
• Experience in Sage- Optional 

#LI-INPAS

Application Support Lead (Guidewire, SQL .NET, Sage)

• Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST)
• 5+ year Experience in supporting production operation.
• Certification in Guidewire V8.0 (claims/ UM)
• 3 plus years of experience in Guidewire implementation
• Experience with Guidewire on-premises to cloud migrations
• Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow
• Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications.
• Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications.
• Experience operating in an ITIL based organization.
• Experience leading small teams and developing people's technical and personal skills
• Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders.
• A passion for the business which we operate in and a dedication and drive towards continuous improvement.
• ITIL Certification and relevant experience
• Experience tracking projects and issues.
• Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines.
• Ability to multitask and prioritize workload include Production Support
• Good experience working in IT Service management tool, e.g. Service now
• Display patience in difficult situations and drive customer delight in every action.
• Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers.
• Follow and drive appropriate departmental and company procedures and policies
• Recognize and develop the technical nontechnical skills and abilities of team members.
• The ability to work with existing regional teams managing and mentoring.
• Willing to go the extra miles to provide excellent service.
• Reliable, able to work independently and inspire/motivate staff.
• Experience in Sage- Optional