Business Systems Analysis Associate Director - Remote

Req ID: 387614 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Systems Analysis Associate Director - Remote to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Business Systems Analysis Associate Director – Healthcare Payer

Position Overview

We are seeking an experienced Business Systems Analysis Director to lead the BSA function supporting a large healthcare payer account. This is a senior, customer-facing delivery leadership role responsible for strengthening business analysis practices, improving requirements quality and backlog readiness, and enabling product-aligned delivery across complex healthcare portfolios.

The ideal candidate brings deep healthcare payer/health plan experience, strong business analysis and product enablement expertise, and a proven ability to lead large onshore and offshore teams. You will work closely with customer product owners, business and IT leaders, PMO teams, delivery organizations, and account leadership to improve delivery outcomes, reduce rework, and ensure requirements translate effectively into business value.

This is a hands-on leadership role for someone who can quickly understand complex healthcare business processes, coach and develop BSA teams, influence senior stakeholders, and establish scalable standards for requirements, traceability, backlog readiness, and product enablement.

What You’ll Do

Lead the BSA Organization

• Lead BSA teams across multiple healthcare payer portfolios, including onshore and offshore resources.
• Provide leadership, coaching, mentoring, and direction to a team of 30+ professionals.
• Establish consistent standards for requirements elicitation, documentation, user stories, acceptance criteria, process flows, traceability, and stakeholder sign-off.
• Align BSA resources with customer priorities, product roadmaps, delivery commitments, and account objectives.
• Develop BSAs into proactive business and product partners rather than traditional documentation-focused analysts.

Bring Healthcare Payer Expertise

• Apply deep knowledge of healthcare payer and health plan operations to delivery and requirements strategy.
• Support business capabilities including claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, and operations.
• Help teams understand healthcare terminology, business processes, data flows, system dependencies, regulatory requirements, and operational impacts.
• Partner with business and technology stakeholders to ensure solutions reflect real-world payer requirements and business outcomes.

Improve Business Analysis & Product Enablement

• Evolve the BSA function toward product enablement, backlog ownership, business value, and outcome-driven delivery.
• Improve backlog readiness through clear scope, actionable requirements, acceptance criteria, dependency identification, and MVP definition.
• Establish effective requirements traceability from business objectives through design, development, testing, implementation, and support.
• Partner with Product Owners and business stakeholders to translate complex needs into clear, actionable, and testable requirements.
• Identify gaps, conflicts, ambiguities, dependencies, and downstream impacts early in the delivery lifecycle.

Drive Requirements Quality & Delivery Readiness

• Establish quality standards for business and functional requirements, user stories, acceptance criteria, process flows, data mapping, and operational impacts.
• Support backlog refinement, sprint planning, UAT, implementation readiness, and production support transition.
• Partner with QA, development, architecture, operations, and PMO teams to reduce rework and defects caused by unclear or incomplete requirements.
• Improve stakeholder review, approval, traceability, and handoff processes.

Transform and Modernize the BSA Function

• Identify opportunities to simplify processes, eliminate unnecessary documentation and reviews, and improve delivery efficiency.
• Introduce reusable templates, playbooks, knowledge repositories, and scalable BSA practices.
• Leverage modern tools and AI-enabled capabilities to improve requirements management, documentation, backlog readiness, knowledge sharing, and productivity.
• Establish meaningful BSA performance metrics such as requirements quality, backlog readiness, rework, defect leakage, cycle time, stakeholder satisfaction, and implementation readiness.

Build Customer & Executive Relationships

• Serve as a trusted advisor to customer Product Owners, business leaders, IT executives, portfolio leaders, and account leadership.
• Represent the BSA organization in governance forums, portfolio reviews, product planning, requirements reviews, backlog discussions, and escalations.
• Anticipate business and delivery risks and proactively address requirements and readiness gaps.
• Communicate complex requirements issues, business impacts, and delivery risks clearly to both technical and executive audiences.

Required Qualifications

• 12+ years of progressive experience in IT delivery, business systems analysis, product enablement, requirements management, or technology delivery leadership.
• 10+ years of direct healthcare payer/health plan experience is required.
• Demonstrated experience across healthcare payer capabilities such as claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, or healthcare operations.
• Experience with healthcare platforms and technologies such as OHI, HRP, claims platforms, provider data, EDI, FHIR, interoperability, or healthcare data platforms.
• 5+ years leading large teams of 30+ professionals, including distributed onshore/offshore teams.
• Proven success leading BSA organizations and improving requirements quality, traceability, backlog readiness, and delivery outcomes.
• Experience operating in a managed services, managed capacity, or large-scale delivery environment.
• Strong understanding of Agile, hybrid, and waterfall methodologies, including persistent team and product-aligned delivery models.
• Strong knowledge of business analysis practices including requirements elicitation, user stories, acceptance criteria, process modeling, backlog refinement, traceability, UAT, and implementation readiness.
• Exceptional customer-facing communication, relationship management, and influencing skills.
• Ability to work effectively with business, product, technology, delivery, and executive stakeholders.
• Demonstrated ability to build high-performing teams, establish accountability, and create a collaborative delivery culture.

Preferred Qualifications

• Experience working directly with a healthcare payer, health plan, managed care organization, or healthcare technology services provider.
• Experience with Jira, Azure DevOps, Clarity, ServiceNow, Power BI, Microsoft Copilot, or similar tools.
• CBAP, PMP, CSM, SAFe, Product Owner, or related certification.
• Experience transforming BSA operating models or transitioning organizations toward product-aligned delivery.
• Demonstrated success reducing requirements-related rework, improving traceability, or increasing backlog and delivery readiness.
• Experience using AI and automation to improve requirements, documentation, knowledge management, or product delivery.

Why This Role?

This is an opportunity to shape and modernize the BSA function within a large, complex healthcare payer environment. You will have the opportunity to influence how business analysis, product enablement, requirements management, and delivery readiness are performed across a significant portfolio while leading a large, distributed team.

The successful candidate will combine healthcare payer expertise, business analysis leadership, product thinking, and strong people and customer leadership to help move the organization toward a more efficient, scalable, and outcome-focused delivery model.

Pay Transparency

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $102,026 -$188,938. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. 

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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