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Delivery Senior Manager

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Date: Sep 22, 2022

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 205383 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Manager to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

             Day to Day job Duties: 


  • Develop and mentor staff through onboarding, open communication, training and development opportunities.
  • Serve as clients’ point of contact for onboarding of new work (requirements analysis, staffing, key performance indicators)
  • Build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies; foster a diverse and inclusive workplace
  • Prepare and present weekly, monthly and quarterly reports for governance, service level agreement, effort commitments, issues/risk management, and transition activities to ensure projects are in-line with best practices.
  • Manage team and individual goals and performance including performance coaching.
  • Oversee the development of operational plans, project schedules, resource plans, budgets, proposals, RFPs, etc. as required for day-to-day support and other
  • initiatives.

  • Oversee/manage the implementation of strategic program/project plans to ensure all goals are met, including SLA and productivity levels according to established Statements of Work (SOW).
  • Monitor program/project status and effectively communicate status to all stakeholders via project websites, status reports, project planning tools, presentations, etc.  Define and implement program/project governance processes as appropriate for each initiative.
  • Create performance objectives for each team member to promote a culture of goal attainment and encourage career progression.
  • Collaborate on the development and implementation of standard project/program management methodologies and tools across the engagement.
  • Mitigate project risks and provide advice to senior management
  • Maintain overall P/L responsibility for operational teams and projects under their scope.
  • Change management
  • Risk management
  • Resource management including capital requirements, human capital, etc.


    Basic Qualifications:

  • Minimum 8+ years of experience in IT infrastructure experience
  • Minimum 3+ years of experience managing large IT teams







About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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