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Helpdesk Manager

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Date: Mar 20, 2023

Location: Halifax, NS, CA

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Manager to join our team in [[Halifax]], [[Nova Scotia]], [[Canada]].

Day to Day job Duties: Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professionallevel team members. • Work is guided by operational and project objectives. • Sets and communicates clear expectations for work outcomes and manages performance. • First-level leader of non-exempt, exempt and first- level Supervisors. • Provides guidance and recommendations that drive results to improve business processes and client service delivery. • Manages the coordination of activities of a section or group with responsibility for results in terms of costs, methods, and team members. • May lead cross functional projects or processes.



Basic Qualifications: Account Delivery Management, Service Desk Team Management 3 – 5 years experience.





Nice to Have; Technical Experience, Certifications in Service Desk Related Areas.





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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.




Job Segment: Help Desk, Information Technology, Consulting, Manager, Technology, Management