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IT Service Desk Engineer

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Date: Feb 18, 2021

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 111268 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a IT Service Desk Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

 

Day to Day Responsibilities.

The role of a Service Desk Engineer is to ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems. Requests for assistance using and obtaining standard automation platforms must also be handled efficiently. The requests for assistance are handled independently by the Service Desk Engineer using provided IT applications and resources. Requests for assistance that cannot be resolved by the Service Desk are redirected to appropriate functional teams in a timely manner. Escalation to the Service Desk Manager may be required in cases where the ownership of the resolution is questioned. Additionally, provide administrative support for Service Desk functions.

 

Qualifications

  • Ensure quality customer service and problem resolution through level one triage support to users when they contact the Service Desk to report problems with business systems.
  • Handle requests for assistance using and obtaining standard automation platforms.
  • Provide administrative support for Service Desk functions.
  • Superior written and verbal communication skills, as well as the ability to work under difficult situations under pressure.
  • Ability to be diplomatic with difficult individuals is a premium skill for this position.
  • Ability to manage multiple situations and prioritize accordingly.
  • Excellent problem diagnostic skills.
  • Ability to work under pressure to be responsive to client calls for assistance.
  • Familiarity with Microsoft desktop operating system operation and diagnostics.
  • Familiarity with Microsoft Office Suite, Office 365 and troubleshooting.
  • Understanding of client/server architecture and applications built on Windows infrastructure.
  • Basic knowledge of mainframe terms and environment.
  • Basic understanding of LAN/WAN technology.
  • Understanding of application security concepts and Active Directory
  • Experience using Citrix Receiver

 

Required Skills

  • 1 to 3 years of working experience - End-user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client-Wise Client, Sonic Wall, Cisco, F5 VPN.
  • Desktop Management-Desktop Administration-Service Desk Application support
  • 1 to 3 years experience ITSM Tool-ServiceNow-Customer Service Management

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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