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L3 Voice Operations

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Date: Aug 16, 2019

Location: Montreal, QC, CA

Company: NTT DATA Services

Req ID: 57468 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a L3 Voice Operations to join our team in Montreal, Quebec (CA-QC), Canada (CA).



Support L1 and L2 teams for incident escalations.

Communicate with business units during projects and incidents.

Operational acceptance of new deployments and create technical documentation for as built environment.

Tracking work activity in Service Now ticketing system. Participate in Vendor management and governance process. 7 x 12 shift schedule. 3-4 12 hour days per week, alternating 4th day.


Skills required:

Cisco Unified Call Manager (CUCM) 11.5 including IP-endpoints, Extensive knowledge of voice, packetized voice and related protocols (SIP, H.323, ISDN), session management and call routing,

Cisco PRIME Assurance and Provisioning, experience working with enterprise base voice and data


Skills desired:

Avaya Communication Manager 6.3 and higher, Avaya Media Gateways - G700, G350, G450 , Avaya System Administrator, SIP, H.323, ISDN, Avaya One X Communicator, Service Now, Avaya System and Session Manager, Avaya ATM/MCC cabinets, BT Netrix Trading systems, Avaya Meeting Exchange/Bridgetalk, Avaya Secure Access Link, NICE Voice Recording


This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




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