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Production Management Engineer

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Date: Sep 19, 2021

Location: Halifax, NS, CA

Company: NTT DATA Services

Req ID: 133051 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Production Management Engineer to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).


Job Responsibilities Include:

  • Monitor and resolve system errors/disruptions. Document resolution.  Manage incident per ITIL lifecycle. Liaise with upstream data owners to provide resolution.  Respond to and solve inquiries and operations requested by users.  Document/Review handling steps for support scenarios. 
  • Prepare and present stability reports and presentations.  Analyze alert and stability trends and make recommendations.  Investigate root cause of issues and inform/educate developers about the cause so the developers can mitigate the root cause.
  • Automate (1) resolution of common problems (2) routine investigations (3) routine user requests using scripts or available programming platform.  Lead reliability or business-driven projects.  Provide reliability engineering.
  • You will work closely with engineering/development teams to design, build and maintain systems and help them decide on products to use, schema design and query tuning
  • You will troubleshoot issues across the entire stack: hardware, software, application and network
  • You will mentor other SREs on standard methodology from monitoring and troubleshooting complex code and database issues
  • Represent the SRE organization in design reviews and operational readiness exercises for new and existing services
  • Participate in on-call rotation and conference calls with other specialists over different time zones


Basic Qualifications: 

  • Hands-on Unix experience
  • Hands-on experience with SQL-based DB
  • Three Tier support with DBs such as IMB, DB2, Sybase, Mongo, Green Plum, KDB
  • Excellent analytical and communication skills
  • Ability to prioritize and willingness to take ownership
  • Problem-solving mindset and solution enabler
  • Great problem-solving and debugging ability
  • Familiar with financial products like Equity and Fixed Income, Securities and different types of risks in an investment bank, Trade flow
  • Contribute to system design and architecture through strong database knowledge


Preferred Skills:

  • Knowledge of automation-related activities using scripting languages like Python, Perl, Ruby and Bash
  • Hands-on experience with enterprise tools like AppDynamic, Grafana, Splunk, Dynatrace
  • Awareness of and ability to reason about modern software and system architectures, including load balancing, queuing, caching, distributed systems failure modes, micro services, Cloud, etc.
  • Deep understanding of operating system concepts such as process, memory allocation and the network stack; an understanding of how applications are affected by the above and the ability to debug.
  • Practical experience running large scale online systems is always an advantage







About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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