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Desktop Support Technician

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Date: Aug 27, 2021

Location: Hamilton, MT, US

Company: NTT DATA Services

Req ID: 144683 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Hamilton, Montana (US-MT), United States (US).

Job Description

 

NTT is seeking a highly motivated, flexible, organized, and detail-oriented Desktop Support Specialist to join our dynamic team in Hamilton, Montana. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” What you do matters and has significant impact on the medical and scientific communities we serve. Your work here really matters and has real impact.

 

Basic Qualifications:

  • 2 years of experience supporting Windows applications
  • 2+ years of IOS/MAC experience
  • 2+ years of customer service experience

 

Preferred Skills: 

  • PC/Windows Support 
  • Macintosh
  • iOS 
  • Active Directory
  • Microsoft Office 365
  • Skype for Business/Microsoft Teams
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
    • Provide technical support on software, hardware and operating systems (Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
    • Configure new computer systems and related peripherals for users.
    • Image new systems and process outgoing surplus/donation systems.
    • Prepare government-furnished laptops and phones for international travel.
    • Provide printer support, setup/troubleshoot VoIP phones.
    • Setup/configure/troubleshoot government-provided mobile devices.
    • Assist with Microsoft Lync phone and Skype usage.
    • Basic network troubleshooting on a TCP/IP network.
    • Providing remote customer support via multiple methods.

 

Education:

  • Highschool Diploma or higher

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Montana

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