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SCA Helpdesk III

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Date: Nov 22, 2022

Location: Hamilton, MT, US

Company: NTT DATA Services

Req ID: 197533 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SCA Helpdesk III to join our team in Hamilton, Montana (US-MT), United States (US).

NTT is seeking a highly motivated, flexible, organized, and detail-oriented Linux/PC/Mac Desktop Support Specialist to join our dynamic team in Hamilton, Montana. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” What you do matters and has significant impact on the medical and scientific communities we serve. Your work here really matters and has real impact. This position will include the following responsibilities.

  • Security Logistics Support - central point of contact for logistics in monitoring and reviewing security reports such as Nessus/Tenable; coordinate mitigation activities and procedures with local team and Bethesda-based associates; knowledge and experience with Tenable Security Center to provide support with running Tenable scans to confirm vulnerability status of systems; assist with preparing and tracking waivers for system exclusions. Knowledge of enterprise antivirus and vulnerability scanning solutions, such as McAfee, Nessus and Retina.
  •  Linux Workstation Support - Provide technical support on Linux-based desktop/workstation systems, including installation, configuration, maintenance, troubleshooting and security patches/updates.
  • Desktop/Customer Support - Provide technical support on software, hardware, and operating systems (Macintosh, Windows and Linux), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surplus/donation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration/troubleshooting of government-provided mobile devices. Knowledge of enterprise network infrastructure, including Active Directory and Group Policies.

Basic Qualifications:

  • 2 years of experience supporting Linux applications
  • 2 years of experience supporting Windows applications
  • 2+ years of customer service experience

Preferred Skills: 

  • Linux
  • PC/Windows Support 
  • Macintosh
  • iOS 
  • Active Directory
  • Microsoft Office 365
  • Skype for Business/Microsoft Teams
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
    • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
    • Configure new computer systems and related peripherals for users.
    • Image new systems and process outgoing surplus/donation systems.
    • Prepare government-furnished laptops and phones for international travel.
    • Provide printer support, setup/troubleshoot VoIP phones.
    • Setup/configure/troubleshoot government-provided mobile devices.
    • Assist with Microsoft Lync phone and Skype usage.
    • Basic network troubleshooting on a TCP/IP network.
    • Providing remote customer support via multiple methods.


  • Highschool Diploma or higher



About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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