Field Tech Manager

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Date: Sep 8, 2023

Location: Harrisburg, PA, US

Company: NTT DATA Services

Job Duties:

  • Manages a staff of professional-level team members or manages a team through lower-level supervisors.
  • Works within general policies and management guidance, independently determining approach to managing daily operations.
  • Provides guidance and technical advice to field teams, becoming actively involved as necessary.
  • Supports service level improvement and management of field service teams and suppliers.
  • Resolves escalations to maintain strong client experience levels.
  • Design strategies to ensure that all day-to-day services have been controlled and that all the clients' needs are met
  • Receives feedback from the customers and reports it to the client delivery executive.  Providing details regarding whether the clients’ expectations have been met or not.
  • Ensures that all the client’s issues have been addressed in a timely manner and that all the issues have been resolved.
  • Oversees all field technicians and regional leads
  • Responsible for ensuring that performance is measured and monitored daily to ensure staffing is right sized
  • Responsible for ensuring that SLAs are met in their area of responsibility.


Basic Qualifications:

  • 6 years of experience as a Field Services Manager supporting multiple client sites
  • 8 years Desktop Engineering Support experience
  • 4 years of experience supporting Public Sector accounts.
  • Undergraduate degree or equivalent combination of education and work experience.
  • ITIL v3 Foundations certifications
  • Undergraduate degree or equivalent combination of education and work experience
  • Must be willing to travel as business needs dictate.
  • Must be a US Citizen or Green Card Holder.




Nearest Major Market: Philadelphia
Nearest Secondary Market: Harrisburg

Job Segment: Information Technology, IT Manager, Manager, Technology, Management