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Process Improvement Analyst

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Date: Jul 30, 2021

Location: Helena, MT, US

Company: NTT DATA Services

Req ID: 133846 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Process Improvement Analyst to join our team in Helena, Montana (US-MT), United States (US).

Process Improvement Analyst

The candidate will provide advanced knowledge pertaining to deploying Lean and Six Sigma programs and initiatives and directing teams to achieve desired results using various QM methodologies. In addition, the candidate will work directly with the vendors, business users and the client to support the analysis, planning, design, implementation and evaluation of key projects to help the client achieve organizational goals. 

Using QM methodology and analytics, the candidate will assist the client to accomplish measurable business process improvements through various DHS initiatives and cross-functional teams. 


Job Responsibilities Include:
•    Develop and deliver end-to-end process improvement initiatives 
•    Provide advice on best practices for QM methods to meet stated business needs 
•    Participate as a process improvement resource on larger Agency projects 
•    Share best practices methods and ideas, as well as coach and mentor others, including other ITPMO and client staff members 
•    Identify and report project issues and risks 
•    Attend project and status meetings 
•    Interface with client, vendor, and business users 
•    Research and provide recommendations to the client on critical business decisions 
•    Collaborate with other team members to provide subject matter expertise and assistance as applicable 
•    Ensure that all project identified processes and methodologies are executed and followed as applicable 


Basic Qualifications:
•    Minimum 8 years' experience in process improvement (Lean/Six Sigma, Lean Transformation, and other QM methods)  
•    Minimum of 2 years’ experience in healthcare, preferably Medicaid or Medicare 
•    Minimum of 2 years' experience with an ability to communicate QM concepts to various audiences with varying levels of experience 
•    Bachelor’s degree  


Preferred Skills:
•    Ability to work independently and manage work to a defined schedule

•    Experience working on large, complex systems projects 
•    Experience developing, coaching and mentoring staff in various QM methodologies 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Helena
Nearest Secondary Market: Montana

Job Segment: Business Process, Consulting, Lean Six Sigma, Six Sigma, Management, Technology