Digital Workplace Solutions Architect

Req ID: 330787 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Workplace Solutions Architect to join our team in Herndon, Virginia (US-VA), United States (US).

We are seeking an experienced Digital Workplace Solutions Architect to join our Dynamic Workforce Solutions (DWS) team. In this role, you will be the technical bridge between our sales team and prospective clients, demonstrating how our solutions can address complex business challenges. The ideal candidate will combine deep technical knowledge with excellent communication skills to articulate value propositions and build trust with potential customers. The DWS Pre-sales Architect is also responsible for developing and implementing sustainability strategies that align with clients’ overall mission and goals. This role will collaborate with other leaders in the practice to bring subject matter expertise to Federal clients.
 
Job Responsibilities:

•    Presales, Deal Strategy, Solution development, and Digital Transformation
•    Collaborate with sales teams to understand client requirements and develop tailored technical solutions
•    Lead discovery sessions, technical demonstrations, and proof of concept implementations
•    Create and deliver compelling DWS product presentations and technical demonstrations
•    Respond to RFPs and technical inquiries with accurate and persuasive information
•    Stay current with industry trends, competitor offerings, and emerging technologies
•    Document solution designs, technical specifications, and implementation plans
•    Provide technical guidance and mentorship to sales teams
•    Support post-sale handoffs to ensure smooth implementation
•    Collect and communicate market feedback to product management teams
•    Design the following solutions during the sales cycle:
•    Design comprehensive service desk architectures that align with ITIL best practices
•    Develop solutions for multi-channel support (phone, email, chat, self-service)
•    Design end user support models including remote assistance and on-site support options
•    Develop solutions encompassing field service delivery models including dispatching, scheduling, and mobility solutions
•    Design end-to-end device lifecycle management solutions from procurement to retirement
•    Develop asset management systems, including inventory tracking and reporting capabilities
•    Design subscription models and financial frameworks for DaaS offerings
•    Develop unified communications architectures including voice, video, and messaging solutions
•    Architect mobile-first communication strategies that enable workforce flexibility

Basic Qualifications:

• US Citizen
• Bachelor’s degree in computer science, Information Technology, related field or equivalent combination of education and work experience.
• Minimum 8 years of experience in consulting or IT services industries sales, preferably Federal market experience.
• Minimum 8 years of experience negotiating, shaping, and closing large deals in the professional services space.
• Minimum 5 years of experience in a technical presales, solutions architecture, or consulting role.
• Minimum 5 years of experience leading customer discussions and managing stakeholder relationships.
• Minimum 3 years of presentation, communication, and interpersonal skills experience. 
• Minimum 3 years of experience as a Digital Workplace Architect with deep expertise in one or more of the following:
  • Modern Service Desk
  • Conversational AI
  • ServiceNow
  • Workplace Automation
  • Modern Field Services
• Minimum 3 years of experience with Modern Endpoint Engineering (SCCM, Intune), Unified Communication and Collaborations, M365 (Teams, SharePoint, Email, Endpoint security), Azure Virtual Desktop, RPA. 

 
Preferred Skills:
•    Architecture level understanding AI, AI Agents.
•    Experience in deal structuring, pricing, and contracting.
•    Ability to build and sell transformative workplace solutions
•    Strong understanding of digital transformation and its impact on workplace environments.
•    Excellent problem-solving skills and the ability to think strategically.
•    Bachelor's degree or equivalent (minimum 12 years) work experience.
•    Proven experience leading large, complex, strategic sales opportunities.
•    Ability to engage and build relations with senior leadership at Fortune 500 organizations.
•    Excellent leadership skills, with the ability to oversee and inspire multiple teams, fostering a collaborative and high-performance work environment
•    Attributes include strategic thinking, teamwork, ability to influence, strong analytical and problem-solving skills, a high level of professionalism and strong attention to detail 
•    Must have an Expanded breadth of business experience driving deal shaping & origination. 
•    Ability to interact with senior leadership at a client and/or within NTT DATA
•    Excellent communication (oral & written)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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