Delivery Executive Senior Director - Hybrid

Req ID: 344696 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Executive Senior Director - Hybrid to join our team in Houston, Texas (US-TX), United States (US).

Responsibilities:

• Provide effective delivery leadership in support of NTT DATA’s large commercial account including resourcing, budget, structure, and policies and procedures.  
• Lead and enable enterprise-wide thinking in the team; Remain informed on industry security trends and issues, including emerging technologies and navigate a path for creating new opportunities in new technologies  
• Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements. Facilitate team and NTT DATA’s compliance with the agreement  
• Establish, Support and follow Category Governance decision rights, standards delivery processes and practices and manage critical operational issues that cross organizational boundaries 
• Manage day-to day relationships with all NTT DATA teams to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements  
• Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues  
• Defining and maintaining service standards in line with Client expectations. Define, manage, and continual improve service level reporting for services  
• Implement metrics to demonstrate continuous improvement and alignment with the industry  
• Provide accurate forecasting of resources and cost, drive operational margin improvement as set by the organization  
• Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities  
• Create vision, clear direction and strategy for the team; Constantly monitor and improve team efficiency, effectiveness and impact     

Background & Experience (Required Skills): 

• 15+ years’ experience as a Delivery Lead/Manager including roles or initiatives in Commercial Industries
• 5+ years in managing delivery operations for >20M+ Annual revenue.
• Hands on experience with various delivery models, digital transformation initiatives and methodologies
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong client engagement and presentation skills to C level executives with an innate ability to influence

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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