Delivery Executive Senior Director - Onsite

Req ID: 346288 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Executive Senior Director - Onsite to join our team in Houston, Texas (US-TX), United States (US).

Delivery Executive Senior Director - (Onsite Work Location: Houston, TX)

Job Description:

• Provide effective delivery leadership in support of one of NTT DATA’s largest manufacturing accounts including resourcing, budget, structure, and policies & procedures.  
• Cultivate strong relationships and become the trusted partner for client stakeholders to drive growth and expand to areas/domains where there is no NTT Data presence.
• Understand client needs and provide solutions based on NTT Data’s Agentic AI offerings/framework and AI tools.  Drive annual account planning and strategy for YOY growth, aligned to the client’s business priorities
• Lead solutioning and responses to proposals based on new leads and opportunities identified at the account
• Lead and enable enterprise-wide thinking in the team; Remain informed on industry security trends and issues, including emerging technologies, and navigate a path for creating new opportunities in new technologies  
• Ensure that NTT DATA performs the services agreed to by the master services agreement and Statement of work(s) in a manner that is consistent with both the spirit and the letter of the agreements.
• Establish Support and project Governance, delivery processes and practices, as applicable for the client engagement, and manage critical operational issues partnering with the offshore leadership. 
• Ensure timely resolution of escalated service delivery problems and minimize the impact of any client service delivery issues  
• Manage day-to-day relationships with all NTT DATA teams onsite and offshore to ensure the delivery of Outsourced Services meets or exceeds the Client’s expectations. Ensure service lines meet current and future capacity requirements  
• Define and maintain service standards in line with Client expectations and drive continuous improvement of service levels for all services being provided to client.
• Regular focus on margin improvements and identifying opportunities to reduce operational costs.
• Implement metrics reporting to the services delivered
• Provide accurate forecasting of resources and costs, and drive annual account operations planning,
• Provide early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels and growth opportunities.
• Create vision, clear direction, and strategy for the team; Constantly monitor and improve team efficiency, effectiveness, and impact.

 
Background & Experience (Required Skills): 

• 15+ years’ experience as a Delivery Lead/Manager including roles or initiatives in Manufacturing Industries and 5+ years in managing delivery operations for >$20M+ Annual revenue. 
• Hands-on experience with various delivery models, AI based solutions, and digital transformation initiatives and methodologies.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience in leading S/W development projects/solutions and Application Maintenance & Support engagements with Agentic AI based tools and solutions.
• Experience in driving consistent revenue growth and profitability for the account/company
• Strong client engagement and presentation skills to C level executives with an innate ability to influence.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

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