BPO Process and Communication Training

Req ID: 372354 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Process and Communication Training to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Key Responsibilities

Conduct classroom, virtual, and on-the-job training sessions on life insurance underwriting principles and practices, facilitate onboarding programs for new underwriters and deliver refresher and advanced training modules to experienced staff
Design and update training materials, SOPs, and job aids based on business needs and regulatory updates, develop content covering medical, financial, and non-medical underwriting aspects
Train teams on underwriting guidelines, risk classification, pricing factors, and product features and ensure alignment with insurer policies and regulatory compliance requirements
Partner with underwriting managers, operations, and quality teams to align training with business goals
Track trainee performance and training effectiveness metrics
Maintain training records and compliance documentation
 

Required Qualifications

Bachelor’s degree in finance, Business Administration, or related field
5–10 years of experience in life insurance underwriting
Minimum 2–3 years in training or coaching roles (preferred)
Strong knowledge of underwriting concepts: mortality, morbidity, medical underwriting, financial underwriting
Familiarity with insurance platforms and underwriting tools
 

Preferred Skills

Certification in training (Train-the-Trainer, Learning & Development, etc.)
Experience in BPO/KPO insurance operations (if applicable)
Knowledge of regulatory frameworks (e.g., IRDAI, US/UK underwriting standards)
Experience with e-learning tools and LMS platforms

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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