BPO Senior Manager

In this Role you will be Responsible For: 

• Provides direction and guidance for administration and results for multiple departments within a function of work area.

• Translates business plans into objectives and exercises latitude in managing operations. Accomplishes results through the efforts of subordinate managers / professional team members.

• Assumes lead role responsible for decisions on operating procedure, workflow and the overall quality and success

of department(s) assigned.

• Participates in developing operational and strategic goals and objectives for the organization.

• Drives NTT DATA’s organizational capabilities by developing a highly effective and competent workforce.

• Viewed as expert or specialist in a specific industry or sector.

Typical Years of Experience

• Typically requires 8+ years relevant experience

Typical Years of Leadership Experience

• Includes 5-7 years managerial/ leadership experience.

Minimum Education and Certifications

• Undergraduate degree or equivalent combination of education and work experience.

• Graduate degree preferred.

Skills

• Models exceptional influencing and communication skills.

• Models exceptional client service skills and leadership capabilities.

• Expert knowledge, understanding and application of project management principles and methodologies. Models expert analytical / problem solving skills.

• Models exceptional organizational and time management skills.

• Advanced budgeting, business financial and P&L skills.

• Advanced ability to develop comprehensive and complex operational and strategic plans.

People Leadership - Yes

Physical Requirements/ Working Conditions

• Ability to physically perform general office requirements

• Must be able to perform essential responsibilities with or without reasonable accommodations.

Work Timings:

5:30 p.m. – 3:30 a.m. IST, Monday – Friday. The shift timings can be changed as per client requirements.