BPO Supervisor

In these roles you will be responsible for:

• Creates content for high-end (difficult/complex) topics.
• Conducts/facilitates training on high-end (difficult/complex) topics.
• Acts as consultant for respective service lines.
• Performs analysis to understand client transactions in order to create process improvements.
• Reviews and standardizes content as well as tailors material for specific situation.

Required Skills for this role include:

• At least 1 year of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to communicate (oral/written) effectively in a professional/office setting
• An education level of at least a high school diploma or GED.
• Experienced in Training  & Should have handled 20+ associates in a batch
• Experience in Macros, Micros, Conducting session.
• PPT & Excel.
• Salesforce experience is an optional
• Processing experience for insurance product training.