Business Support Senior Associate

These individuals have a working knowledge of one technical skill. • They work on routine and nonroutine matters. • They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance. • They may regularly interact with customers and first-line management
Broadened
administrative
operations
support
performing
various role tasks
for the BPO
Organisation
(mail, file services,
reporting, project
support, and
general account
support activities).
• Interacts
frequently with
clients in relation
to the supported
area, both internal
and external.
• Provides
progressively
higher-level of
support on
programs,
projects,
reporting, filing
(electronic and hard-copy),
confidential
materials
handling, and
issue resolution
through
experiences
performing the
role.
• Scope of work
remains routine in
tasks and decision
making is defined
by outsourced
activity agreement
or manager’s
direction.
• May mentor lesser
experienced staff.
 Typically requires
1-2 years relevant
experience.
 Solid knowledge
of software
programs
Windows and MS
Office
applications.
• Solid knowledge
of multi-line phone
system.
• Proficient writing,
analytical and
problem-solving
skills.
• Demonstrated
client service
skills.
• Good organization
and time
management skills